Privacy Policy - Pybritech Solar

Pybritech Technologies Pvt. Ltd. (“Pybritech Technologies”, operating under the brand name “Pybritech Solar”, “we”, “our”, or “us”) is committed to protecting the privacy and security of all visitors and users (“you” / “user”) who access and use https://www.pubritechsolar.com (“Website”).

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or interact with our Website or use any of our solar-related products and services.

By using our Website, submitting information, or otherwise interacting with Pybritech Solar, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website or services.

1. CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Continued use of our Website following such changes indicates your acceptance of the revised Privacy Policy. We encourage you to review this Policy regularly.

2. INFORMATION WE COLLECT

We may collect the following categories of personal and non-personal information:

a) Personal Information

Full name
Contact details (email address, phone number, WhatsApp number)
Postal address or service location
Company or business name (if applicable)
Enquiry or project details (solar system size, interest, preferences)
Identity proof information (if required for subsidy or financing assistance)

b) Automatically Collected Information

IP address and device type
Browser type and version
Location data (approximate geolocation)
Referring and exit pages
Cookies and usage data

c) Payment and Financial Information
If you make any payments or deposits for our services, we may collect limited financial details necessary to process your transaction securely.

d) Information from Third Parties
We may receive your information through digital marketing platforms (Meta Ads, Google Ads, WhatsApp, JustDial, etc.) where you voluntarily submit contact details for offers, quotations, or callback requests.

3. HOW WE COLLECT INFORMATION

We collect your information in the following ways:

Directly from you when you fill out contact or lead forms, call us, or message us via WhatsApp or email.
Automatically through cookies, analytics tools, and pixels on our Website.
From third-party sources, such as online advertisements, social media campaigns, or lead forms on Google and Meta platforms.

4. HOW WE USE YOUR INFORMATION

Pybritech Solar may use your personal information for the following purposes:

To provide solar consultation, quotations, installation, and maintenance services.
To contact you via phone, email, or WhatsApp for service-related communication.
To verify identity and eligibility for government subsidy or solar financing programs.
To improve our Website, marketing performance, and customer service experience.
To send promotional offers, updates, or educational content (with your consent).
To comply with applicable laws, regulations, and legal processes.
To conduct analytics and measure marketing campaign effectiveness.

We do not sell or rent your personal data to any third party.

5. COOKIES AND TRACKING TOOLS

Our Website uses cookies, web beacons, and similar technologies to enhance user experience and track website traffic.
Cookies help us:

Recognize repeat visitors
Customize website content
Analyze site usage
Improve ad targeting and performance

You may choose to disable cookies in your browser settings. However, some features of the Website may not function properly if cookies are disabled.

6. DISCLOSURE OF INFORMATION

We may share your personal information only in the following cases:

With trusted service partners (installers, IT providers, payment processors, or marketing platforms) strictly for operational purposes.
With government bodies or regulatory authorities, when required for subsidy verification or legal compliance.
With courts or law enforcement agencies, if legally obligated to disclose information.
With vendors or analytics providers for website improvement and marketing performance analysis (aggregated and non-identifiable data only).

All third parties are bound by confidentiality and data protection agreements to ensure your privacy.

7. DATA RETENTION

We retain your information for as long as required to:

Fulfill the purposes outlined in this Policy,
Comply with applicable legal, tax, or accounting requirements, and
Provide customer support and warranty assistance.

Upon your request, we will delete or anonymize your personal data, unless retention is required by law.

8. YOUR RIGHTS AND CHOICES

You have the right to:

Access, review, and correct your personal information.
Withdraw consent for marketing communication.
Request deletion of your data from our records.
Lodge a complaint with the Grievance Officer (details below).

You may opt out of marketing emails or messages by following the unsubscribe instructions in our communications or by contacting us directly.

9. SECURITY OF YOUR INFORMATION

We use industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no online transmission or storage system can be guaranteed 100% secure. You acknowledge that you use our Website and share information at your own discretion.

10. THIRD-PARTY LINKS

Our Website may include links to third-party websites, such as social media pages, partner websites, or advertisements.
Pybritech Solar is not responsible for the privacy practices or content of these third-party websites.
We recommend reviewing their respective privacy policies before sharing any information.

11. CHILDREN’S PRIVACY

Our Website and services are intended for users aged 18 years and above.
We do not knowingly collect personal information from minors.
If you believe a minor has provided us with information, please contact our Grievance Officer immediately, and we will take necessary steps to remove such data.

12. GRIEVANCE OFFICER AND CONTACT DETAILS

In accordance with the Information Technology Act, 2000 and applicable rules, the details of our Grievance Officer are as follows:

Name: Chandrashekhar Patel
Designation: Grievance Officer, Pybritech Technologies Pvt. Ltd.
Email: pubritechsolar@gmail.com
Address: 13, Khurai Road, Sagar, Madhya Pradesh, IN – 470002

If you have any questions, complaints, or concerns about this Privacy Policy or the handling of your personal information, you may contact us through the above details.

13. CONTACT US

For general inquiries or support, please contact:
📧 info@pubritechsolar.com
🌐 https://www.pubritechsolar.com
📍 13, Khurai Road, Sagar, Madhya Pradesh – 470002, India